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Note: Design Forward LLC is proud to have served the Southern California area designing straw bale homes for over 15 years. However, we have moved on to other business ventures and have closed the business as of January 2017. We will not taking any new projects or responding to phone and email requests. This website will be left up as an archive of data for straw bale and design. You may find that some of the links are broken or out of date, but we will not be updating this site any longer. Thank you!
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Shipping Policy

 

Products > Policies

Shipping Policy:
All items are sent via USPS First Class. Items shipped within 24 hours of receiving payment. Overnight shipping upon request in continental US (charges apply). Shipping/Handling fees includes the following costs: Shipping Postage, Insurance (if applicable), Administrative, Processing, Packing, Materials and Labor Costs.
Credit Cards accepted through PayPal. Personal Checks & Money Orders are also accepted. If paying by check product will be shipped after check clears, typically 7-10 business days. You will receive notification via email when your payment is received and your item has been shipped.

Product Guarantee:
Our CDs carry full satisfaction guarantee. If you receive a CD that is damaged or unplayable, or if you are dissatisfied with the product, please return the CD to Design Forward. Once item is returned, we will issue a refund or send a new CD per your request. Returns must be completed within 30 day of purchase date. The shipping/handling fee is not refunded.

Return to the following address:

Design Forward
Attn: Product Return
30 N Raymond Ave Suite 804
Pasadena, CA 91103

August 22, 2009

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Revised August 22, 2009